FAQs

Do I need an appointment?

Yes, an appointment is required to try on wedding dresses or bridesmaid dresses and you can easily book a appointment online.  Please give us a call at 516.747.1888 or email us at info@maxbridalny.com to book a bridal return appointment.

How long is my appointment?

A bridal appointment is 90 minutes long. In order to make the most out of your allotted time, please arrive on time because there will be an appointment following yours and we won't be able to extend your appointment.  A bridal return appointment is 60 minutes long.

How many guests can I bring to my appointment?

Currently we allow each bride to bring a maximum of 4 adult guests. Bring the closest friends or family members whose opinions are crucial to your decision. 

Can I bring small children to my appointment?

We adore children, but a bridal salon is not a fun place for them. Children will get bored quickly and will distract you from your experience. We ask that you don’t bring any small children to your appointment.

What is your price range?

Our wedding dresses range from $1,600 to $5,000 while majority of the wedding dresses are between $1,800 to $3,000.

What should I bring to my appointment?

Proper underwear is a must in order to try on gowns! Bring pictures of dresses you have seen on websites, magazines or Pinterest. We also recommend that you bring undergarments such as strapless bra, spanx, corset, and heels to your appointment.

May I take pictures?

Absolutely! We recommend your guests to take the pictures for you so that you can always refer back to your favorites and then come back and try them on again.

When should I purchase my wedding dress?

The typical time to purchase your wedding dress is 9-12 months prior to your wedding. A wedding dress usually takes 4-6 months to arrive. In addition to the time of your dress to arrive, you should allow an additional 2 months for alteration.

What if I don’t have enough time to order a wedding dress?

Don’t worry!  We can always help you find your dream wedding dress off-the-rack. Also, some designers do have “rush” shipping available for an additional fee so you will get your gown quicker than their normal delivery.

Do you sell bridesmaids dresses, flower girl dresses, or mother dresses?

We no longer carry bridesmaids dresses, flower girl dresses or mother dresses.

What happens when my dress arrives?

Once the wedding dress arrive and passes our quality control, we will contact you to schedule a fitting/inspection appointment. 

Do you have an alteration department?

We don’t have an alteration department, but we do have very skilled and experienced freelance seamstresses that come to our boutique for all fitting appointments. 

What should I bring to the first alteration fitting appointment?

You will have to bring the shoes and any undergarments that you will wear at your wedding. 

How much is alteration?

Alteration is a flat fee and it includes 3 fitting sessions, taking in, hemming, sewing in the bra cups, and 2 bustles. Alteration does not include any custom work such as adding sleeves, additional bustles, adding beadings or lace, etc.  Please check with one of our team for the current rate.

Is the cost of alteration included in the prices of your gown?

No, the alteration cost is not included and it’s subject to change.

How do I pay for my dress?

We accept cash, credit cards (Visa, Mastercard, and Discover), and personal checks. We require payment in full when you say yes to your dream dress.  However, we know that these are difficult times and we want to help in any way possible. Please check with one of our team for more information.

Dresses sold “off the rack” must be paid in full.  All accessories require payment in full.

Do you offer refunds or cancellations?

No, all sales are final. No returns, refunds, or exchanges on any merchandise for any reason.  All deposits are non-refundable and cannot be used toward any other purchase.